Help Centre
Find quick answers to common questions about ordering, delivery, payments, and returns. Can’t find what you’re looking for? Our team is happy to help — see the contact details at the bottom of this page.
Ordering
How do I place an order?
Simply browse our shop, add the toner or ink cartridges you need to your cart, and check out online. You’ll receive an order confirmation by email once your payment has been processed.
Can I order by phone or email?
Yes. If you’d prefer not to order online, contact us and our team will help you place your order directly.
Do you offer trade or business accounts?
Yes. We work with offices, resellers, and IT support businesses that order at volume, with flexible invoicing and a dedicated contact for repeat orders. Visit our Bulk / Business Orders page to request a quote.
Shipping and Delivery
How much does delivery cost?
We offer flat-rate shipping of R120 across South Africa, with free shipping available on qualifying orders.
How long does delivery take?
In-stock orders placed before 11:00 on a working day are dispatched the same day. Delivery takes 2–3 working days to main centres and 3–5 working days to outlying areas.
Payments
What payment methods do you accept?
We accept secure online payments via Payfast, including major credit and debit cards and EFT. Business accounts may also qualify for invoicing — contact us to find out more.
Is my payment information secure?
Yes. All payments are processed securely through Payfast, a licensed South African payment gateway. We never see or store your full card or banking details.
Returns and Refunds
What is your returns policy?
You can return most unopened items within 7 days of delivery under our change-of-mind returns policy. Full details, including what qualifies and how to start a return, are on our Refund and Returns Policy page.
My cartridge is faulty or doesn’t work — what do I do?
Contact us with your order number and a description of the issue. Faulty, damaged, or incorrect items are covered under the Consumer Protection Act and will be repaired, replaced, or refunded.
Products and Compatibility
How do I know if a cartridge is compatible with my printer?
Each product page lists the printer models and series it fits. If you’re not sure which cartridge you need, contact us with your printer model and we’ll help you find the right match.
Do you sell compatible cartridges?
No. We only sell genuine, original manufacturer cartridges — no compatibles or refills.
Bulk and Business Orders
Can I get a quote for a bulk order?
Yes. Visit our Bulk / Business Orders page and tell us what you need — we’ll send a tailored quote within one working day.
Still Need Help?
Our team is here to help with anything not covered above. Reach us at:
Toner & Co
Email: info@tonerandco.co.za
Phone / WhatsApp: +27 81 758 7453
